Form Response Page that Protect Your Customer Privacy

Your contact forms and reponse pages are an excellent place to establish a communication loop with your site visitors. As a customer support vehicle, your customer response page is an essential part of your conversion strategy wherein you convert web surfers, browsers and direct site visitors into loyal customers. The form response page is the vehicle by which site owners can collect potential customers' personal information, including individual data. This collected personal information can be used to formulate an accurate and non-invasive customer management solution to help with various aspects of your customer relationship management (CRM) tool and increase sales funnel visibility.

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With an effectively designed Form Response Page, you can protect your site visitors' privacy and increase site transparency. The response page enables you to delete responses that have been collected via a site's contact form if a particular customer requests you remove their contact information.


A form response management page is advantageous since it contains all form responses from all contact forms with submission portals across your site and potentially other associated sites.


The bottom line is that every website needs to ensure that it is protecting every unique site visitors' privacy; this means website owners should make sure to:

  • Inform their visitors when any personal information is collected and stored.
  • Explain to their visitors just how and what kind of personal data will be collected and how it will be utilized.
  • Describe how they can delete all data collected from site visitors upon their request



By showing your existing and potential customers that you're equipped to meet privacy laws and act transparently, you upgrade your customer service level, social responsibility, and awareness.


Ultimately, protecting your customers' privacy assures that your site visitors will have a safer experience. It also demonstrates that you are taking protecting you customers and their privacy seriously. And that you are genuine about safeguarding your contact form(s).

Trustworthy sites need to confidently and adequately define, communicate, and maintain how they are working to protect their customers through accurately achieving the following elements:

Privacy Policy

These policies boost your websites' transparency and inform users about the type of data the site collects and how it will be used. Adding and activating a privacy page is a very site-specific endeavour and needs to be taken seriously but communicated simply so that you both protect yourself and explain the policy to your customers in plain English.

Cookies are easy to customize and activate; the cookie notifications let your website visitors know the site they are visiting is collecting information on them in the form of cookies. It is recommended that a site's cookie notification is linked to its privacy policy.

Free Secure Sockets Layer (SSL) Certification

For sales sepcific sites, provide free SSL certification (HTTPS). This simple one-click SSL certification ensures that the connection to the site is always secure and cannot be intercepted.

Opt-In Option

Adding an opt-in option to your contact forms facilitates informing your visitors when personal information is collected and stored. It is best to add a new opt-in field selection to any response page on your site.

The Right to Be Forgotten

Your visitor should request to have their personal information and any other data collected and stored about them deleted any time at their request. This option is commonly known as "the right to be forgotten." You need a location where you can manage and delete all submitted information via your site's form response page.

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